We're with you from day one.
Implementation, training, managed services, and unlimited support — from the same team that builds the platform. Not a partner. Not a reseller. The people who wrote the code.
Your data team, on demand.
Manage your data needs more effectively and efficiently. Your team can focus on organizational priorities and contributing to business outcomes while an expert from our team ensures your customized needs and Informer best practices are met.
Training & Consulting
Custom projects, implementation, and training including assistance with version migration and 1-on-1 training or working sessions.
Report Design
Highly customized visuals and reports design including Dashboards or customized export Templates.
Scripts & Calculations
Calculated Fields, Power Scripts, Informer Functions, Custom Fields or plugins to expand the functionality of Informer.
Dedicated Expert
Experienced industry-specific teams assist with database specific questions, defining custom links, and creating content based on best practices.
Informer Administration
Extra dedicated resource available to handle administrative tasks such as installation, upgrades, and maintenance.
Priority Support
Any service request that you submit will receive priority routing to our customer success team.
Choose your level
of support.
Every tier includes access to training, report design, scripts, administration, and priority routing.
Essential
Free
Included with license
- ✓ Unassisted installs/upgrades
- ✓ Standard service level
- ✓ Additional hours: $275/hr
Silver
$2,400/yr
10 hours included
- ✓ Assisted installs/upgrades
- ✓ Priority service level
- ✓ Monthly progress reports
- ✓ Additional hours: $240/hr
Gold
$8,100/yr
40 hours included
- ✓ Assisted installs/upgrades
- ✓ High priority service level
- ✓ Dedicated account manager
- ✓ Monthly progress reports
- ✓ 1 Entrinsicon seat
- ✓ 1 system health check
- ✓ Additional hours: $200/hr
Platinum
$14,400/yr
80 hours included
- ✓ Assisted installs/upgrades
- ✓ Premium service level
- ✓ Dedicated account manager
- ✓ Monthly progress reports
- ✓ 2 Entrinsicon seats
- ✓ 2 system health checks
- ✓ Additional hours: $175/hr
À la carte hour bundles
10 hrs
$275/hr
$2,750
20 hrs
$250/hr
$5,000
40 hrs
$225/hr
$9,000
80 hrs
$200/hr
$16,000
Learn from the people
who built it.
Self-paced courses, hands-on workshops, and personalized training — designed to turn your team into power users.
Entrinsik University
Comprehensive online training program for Informer 5. Self-paced courses from beginner to advanced power user — covering report building, Power Scripts, and API integrations.
- ✓ Self-paced curriculum
- ✓ Video + hands-on labs
- ✓ Available anytime, 24/7
Roadshows
Two to three day hands-on events designed for Informer administrators, power users, and IT staff. Work through real scenarios alongside peers from your industry.
- ✓ In-person workshops
- ✓ Peer collaboration
- ✓ Real-world scenarios
Custom Training
Personalized sessions tailored to your team's needs and skill level. We build the agenda around your data and your goals — from new analyst onboarding to advanced administration.
- ✓ Your data, your agenda
- ✓ Remote or on-site
- ✓ Flexible scheduling
Big rollout?
We'll run it with you.
New implementation, version migration, or complex integration — our project team plans it, executes it, and trains your people along the way. Every engagement includes a dedicated project manager, weekly status meetings, and defined milestones.
Talk to ServicesImplementation
Full platform deployment — from data source mapping to user training to go-live. Structured, predictable, and on schedule.
Migration
Moving from Informer 4, a legacy BI tool, or spreadsheets? We migrate your reports, data connections, and schedules.
Custom Development
Integrations, plugins, and extensions that go beyond configuration. We build it, document it, and hand it off.
Health Check
Already running Informer? We audit your setup, optimize performance, and recommend improvements.
Real people. Real answers.
Phone, email, tickets, knowledge base, and in-product AI — multiple ways to get help from the team that built the platform.
Phone
Talk to a real person on the support team.
(888) 703-0016
Email & Tickets
Submit a request and track it through resolution.
Help Center
Guides, articles, videos, and release notes.
AI Copilot
Ask questions and get help creating content inside Informer.
Let's figure out the
right fit for your team.
Whether you need a dedicated expert, a full implementation, or just a training session — we'll scope it and get you started.