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At Entrinsik we offer a competitive salary and benefits package including major medical, life, dental, short and long-term disability, and a 401k savings and retirement plan. Here you will have the opportunity to grow professionally and personally.
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Conveniently located in Raleigh, NC
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ERP Report Analyst
Client Services · Raleigh, NC · $85,000–$95,000
ERP Report Analyst
Client Services · Raleigh, NC · $85,000–$95,000
Reports to: Director of Informer Customer Success
The ERP Report Analyst is responsible for developing, customizing, and maintaining reports and dashboards using Informer and Informer AI Assistants across Banner ERP and other higher education ERP systems. This role works closely with customers and internal teams to support data reporting needs and troubleshoot issues, and with the sales team to drive product adoption through demonstrations.
Candidates must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
Essential Duties and Responsibilities
- Utilize Banner ERP expertise to support sales demonstrations and customer interactions
- Design and maintain reports, dashboards and data visualizations using Informer against Banner ERP systems
- Validate data accuracy and troubleshoot data-related issues for consistency
- Collaborate with customers to gather reporting requirements and translate needs into functional reports
- Apply Informer's AI-driven tools to develop customer reporting solutions
- Provide demonstrations to prospective customers as part of sales processes
- Maintain existing report bundles and develop new content based on customer needs
- Manage project timelines, deliverables, and billable hours using internal tools
- Assist in developing Managed Services offerings to customers
- Attend trade shows and customer sites for training and software promotion
- Work cross-functionally with teams to support strategic initiatives
- Participate in weekly department and cross-departmental meetings
Required Skills/Abilities
- Experience working with Banner and/or Colleague ERP databases
- Strong data analytics and reporting capabilities
- Proficiency in SQL and JavaScript; HTML experience preferred
- Strong analytical and problem-solving competencies
- Excellent interpersonal and communication abilities
- Capacity to manage multiple priorities and meet deadlines
- Experience with project management tools (e.g., Salesforce/Mission Control)
- Informer and AI experience preferred
- Willingness to travel up to 20%
Education and Experience
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent professional experience)
- Minimum 5 years of experience in data analytics, business intelligence, or related fields
- Prior experience in higher education industry preferred
How to Apply
Please respond to HR Department, Entrinsik, 7721 Six Forks Road, Suite 100, Raleigh, NC 27615 or email your resume and cover letter to resume@entrinsik.com. Please indicate which position you are applying for in the email subject line. No phone calls please.
Entrinsik, Inc. is an Equal Opportunity Employer (EEO) and does not discriminate on the basis of race, color, national origin, religion, gender, gender identity, age, veteran status, political affiliation, sexual orientation, marital status or disability.