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Entrinsik is committed to our customer success. We do not consider a sale complete
until the customer is 'live' and successfully running SEMtek. We have a staff
and a mechanism to fully support each customer's implementation. Specifically:
- Each new customer is assigned an Entrinsik Account Manager who is personally responsible
for your successful implementation of SEMtek. The Account Manager will coordinate any necessary
data conversion, specify and estimate any required / desired modifications, coordinate your staff
training, and provide guidance as you fully implement and realize the benefits of SEMtek.
- We maintain a complete copy of the customer SEMtek account in our office that provides an independent
test environment to ensure any modification work is accurate and thoroughly tested.
- We have a change tracking software mechanism that isolates any changes made in the system,
which in turn allows the changes to be quickly evaluated and applied to future releases of SEMtek.
- We use a formal project management system that defines and estimates changes, gains customer
approval, and tracks all activity.
Customers' Response:
"SEMtek's wide range of automated functions has allowed the University of Alabama to focus on finding new ways to generate event revenue"
Judy Skelton
University of Alabama
"SEMtek has served as the event management solution of choice for our global group of companies for many years. It meets all of our requirements from conference management, order entry & invoicing, purchaser and prospective lead tracking, marketing and more. With the addition of the Informer tool it now offers a quick and easy solution for data extraction for analysis."
Ellen Jensen
Director of Database Strategy & Development
The Canadian Institute/American Conference Institute
"SEMtek has proven to be an efficient, reliable system for managing our continuing education operation and registration services. SEMtek's strong financial features and controls allow us to meet the university's and credit card industry's requirements for cash handling and audits. The Informer Web Reporting Module permits the creation and delivery of accurate, timely and comprehensive reports for our program staff. In addition, the reporting tools allow us to generate immediate, reliable data for management to support business decisions and strategic planning. The integrated Web Shopping Cart and online catalog provide a customer experience that is user-friendly and responsive to their needs. Entrinsik's customer service responsiveness to our initial SEMtek customization and limited ongoing support needs has been excellent."
Richard N. Byham
Director, Continuing Education
University of South Florida - Educational Outreach
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