For over 25 years, Entrinsik has been committed to the success of each and every customer:
- Each new customer is assigned an Account Manager who is personally responsible for your successful implementation. The Account Manager will coordinate any necessary data conversion, specify and estimate any required / desired modifications, coordinate your staff training, and provide guidance as you fully implement and realize the benefits of Semtek.
- We maintain a complete copy of the customer Semtek account in our office that provides an independent test environment to ensure any modification work is accurate and thoroughly tested.
- We have a change tracking software mechanism that isolates any changes made in the system, which in turn allows the changes to be quickly evaluated and applied to future releases of Semtek.
- We use a formal project management system that defines and estimates changes, gains customer approval, and tracks all activity.
See what our customers are saying about Semtek.
Florida Institute of Technology
“Instantly we could tell the Semtek software was designed by people involved in Continuing Education. We now have the features needed to offer Continuing & Professional Education courses because they are so different to academic courses. We improved customer service to our students with the online shopping cart application without duplicating efforts, making it easier for students to register online and keep track. Semtek registration software has reduced the time taken for internal registration and administration tasks and I like the fact we can do our own statistical and graphical reports. With lots of other programs you are stuck with standard reports, but we can produce our own reports, in our own way.”
— Cindy Schmitt, Senior Director, Continuing Education at Florida Institute of Technology
C5 Group Inc.
"We've worked with Entrinsik for 20 years. Their Semtek product is our bread and butter. We use Semtek to manage three operations in Canda, the US and UK and each manage over 700,000 constituents. There is not other product at this price point that does what Semtek does for us every day."
— Glenn Williams, Manager of IT, C5 Group Inc.
University of North Dakota
“Semtek Registration Software is very good and works so well. I recommend it to everyone, and I always get asked the same question: How does Entrinsik respond when you have a problem? The answer is simple: the staff is the best. Dennis is very easy to talk to and calming, and Brian is just the greatest! When or if I have a problem, I feel like I am their only customer even though I know I’m not!” Informer reporting has the ability to get information out in a variety of formats. Many others promise it but they cannot do adhoc reports on the fly like this.”
— Odella Fuqua, Director of Relations and Operations at University of North Dakota
New York Botanical Gardens
“The cost for the SEMtek and Informer products was realistic and head and shoulders above the competition’s prices for what we got. It can do all we want it for. Our previous system had no edit checks on field inputs, so we could put phone numbers in name fields etc., and so SEMtek’s data control checks are just great. User Defined fields save so much time; meaning we can respond to the users needs without redoing or modifying applications, and you can make report queries on UDF's. The Entrinsik staff is just great – they are really intelligent people to talk to. The smartest idea to compliment SEMtek reporting was Informer ad-hoc reporting – it is so wonderful. “
— Charles Barouch, CTO and Owner, Key Ally, Inc. / ISD&I Manager at New York Botanical Garden
Summit Professional Education
“Semtek and Informer has allowed SPE's customer care team to double the speed and accuracy of order entry. There's virtually no report Semtek and Informer can't produce. Hundreds of customer reports are being utilized by our end users every day. It's top notch and I would highly recommend it.”
— Jeff Watjen, CEO, Summit Professional Education
University of Alabama
"SEMtek's wide range of automated functions has allowed the University of Alabama to focus on finding new ways to generate event revenue."
— Judy Skelton, University of Alabama
University of South Florida - Educational Outreach
"SEMtek has proven to be an efficient, reliable system for managing our continuing education operation and registration services. SEMtek's strong financial features and controls allow us to meet the university's and credit card industry's requirements for cash handling and audits."
"The Informer Web Reporting Module permits the creation and delivery of accurate, timely and comprehensive reports for our program staff. In addition, the reporting tools allow us to generate immediate, reliable data for management to support business decisions and strategic planning. The integrated Web Shopping Cart and online catalog provide a customer experience that is user-friendly and responsive to their needs. Entrinsik's customer service responsiveness to our initial SEMtek customization and limited ongoing support needs has been excellent."
— Richard N. Byham, Director, Continuing Education, University of South Florida - Educational Outreach
The Canadian Institute
"SEMtek has served as the event management solution of choice for our global group of companies for many years. It meets all of our requirements from conference management, order entry & invoicing, purchaser and prospective lead tracking, marketing and more. With the addition of the Informer tool it now offers a quick and easy solution for data extraction for analysis."
— Ellen Jensen, Director of Database Strategy & Development , The Canadian Institute/American Conference Institute
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